Securus Technologies the nationwide leader in prison communications technologies is a Better Business Bureau A+ business. Given their emphasis on customer relations and revolutionizing the industry, this was not surprising. However, I was surprised to read recent customer reviews. Securus Industries has received thousands of letters and emails regarding their products. Products which keep society, inmates, their families, and parolees safe. A paramount activity in today’s world. Customers of Securus Technologies highlight how the company has helped solve cases, revolutionized the incarceration business, and praised the LBS software. These customers have used phrases like “leading jail phone provider”, “impressed”, and “many thanks” to describe Securus Technologies. Securus Technologies has been able to garner such customer praise by establishing a 220-seat in house domestic call center-the largest in the industry. It is clear to me that this call center has more than accomplished its goal of creating the best customer relations in the industry.
Securus Technologies has made a name for itself by revolutionizing the prison communication technologies industry. However, they are more than just a technological innovator. They have become an industry innovator in providing the best customer relations experience possible. To this end, they have an average call answer time of 11 seconds with a 99% first-call resolution rate. To me, it obvious why Securus Technologies has been awarded the BBB best rating of A+.
Securus has been on the cutting edge of advancement in the communications industry for some time, and they are working in a field that serves the family and friends of prison inmates. This article explains how someone who works with Securus to call the jails will find the system easier to use, and they may place a number of calls to the jails to reach out to those they love. Anyone who knows someone in jail must have access to their family, and they will find said access when they call with Securus.
Know more: https://www.glassdoor.com/Reviews/SECURUS-Technologies-Reviews-E40390.htm
#1: What Has Rick Done To Improve Securus?
Securus is improving every year with the addition of more video technology, and the company is searching for the simplest ways to add to their network. They wish to release more cameras, and Rick wishes to serve more customers every year. He believes strongly in the video visitations that his company creates, and he knows that families are brought together every day using this brand of technology.
#2: How Does Rick Lead?
Rick leads with a soft touch that allows all his employees to charge their ideas. He wants to hear what is coming next from his business, and he knows that they may serve more people when they are expanding their product line. They allow customers to use a mobile app, and they allow customers to create calls from their computers. Securus wishes to serve a wide swath of the American public, and they wish to be accessible at the same time.
#3: How Does Securus Facilitate Calls?
Securus creates secure phone calls or video calls for all its customers, and it provides customers with a simpler way to speak to family and friends through video. There is no threat of the calls being intercepted, and it is important for all families to call their loved ones as much as possible, and they will find it easier to ensure that they may speak to their loved ones on a regular basis. There is a place in every jail to use the Securus system, and the cameras offer a visitation experience that many people do not get when they cannot visit the jails.
Rick Smith has worked quite hard to help expand Securus, and he wishes to see the company expand more every year. He has left the door open for more technology, and he knows that there will come a time when the company will release new sorts of technology that make phone calls to jails more easily. Someone who must call the jail with a secure line will find Securus easier to use, and they will notice that they have a friend in Securus, Rick Smith and his staff. Read more on PRNewsWire.com.
In the public safety field, the one company that always stands out is Securus Technologies. This is because they are the leader in the field, and they create technologies that really work. They have put in place the Video Visitations that are being used at companies and correction facilities around the country with much success. The company is pleased that they could help in such a profound way.
When the correction facilities put the Video Visitations into place, the prisoners reacted in a good way. It made the facilities safer for everyone because the inmates were able to see and hear their loved ones on a regular basis. The company decided that they would invite the customers and the public to see more of what they are creating at their Dallas, TX location. They will give them a tour of the area, and the people will know why the technology is so important for the future of the public safety industry.
Securus Technologies will continue to create even more technologies on a weekly basis. They are able to this because they have an expert staff that is dedicated to their missions, and they always complete them to the highest of standards. The government deals with the company on a regular basis because they are proficient in both the civil and criminal sectors of justice. The future looks great for this company, and they will continue to uphold their lead in the industry.